Politique de remboursement

This Refund & Returns Policy applies to orders delivered to Australia and France.

1. Return Period

Customers may request a return within 14 days from the date of delivery.

The return request must be submitted by email before the end of the 14-day period.

2. Return Eligibility

Items must:

Be unused
Be in original condition
Be returned in original packaging

Returns are accepted for any reason, including change of mind.

Items showing signs of use, damage caused by misuse, or missing components may not be eligible for a refund.

3. How to Request a Return

To initiate a return, customers must contact:

Email: contact@laptop-sleeve.com

Phone: +33 6 83 79 30 43

The following information must be provided:

Order number
Reason for return
Photos if the item is damaged or incorrect

After review and approval of the request, return instructions will be sent by email.

4. Return Shipping Procedure

Return shipping is free.

Once the return request is approved, a prepaid return label will be sent by email.
Customers must download and print the label, attach it to the parcel, and drop it off at the indicated carrier location.

5. Refund Process

Once the returned item is received and inspected, the refund is issued to the original payment method.

Refunds are processed within 5 to 10 business days after validation of the return.

The time required for the amount to appear depends on the payment provider.

6. Damaged or Incorrect Items

If an item is received damaged or incorrect, customers must contact support within 48 hours of delivery and provide clear photos.

After review, a replacement or refund will be issued where applicable.

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